Local couple wants to serve as link to people, IT work

Dylan and Crystal Orbesen stand in front of the company logo. Located on the Liberty Square, Conduit Technical Services helps manage IT services, data backup and disaster recovery, security and consulting for small to medium-sized businesses, nonprofits and churches.

LIBERTY — Crystal Orbesen feels a kinship to the business offices her husband Dylan Orbesen and she now occupy on the Liberty Square. The couple’s business, Conduit Technical Services, is located at 7 E. Kansas St., next to La Costa Mexicana Restaurant.

For Crystal, the building that once housed Boggess Hardware Store, which included pharmacy and soda fountain counters, has a special place in her heart. Her grandmother Eleanor Cox moved to Liberty at 14 and lied about her age to the Boggess family to get a job. Crystal said her grandmother told her about bouncing from several counters inside the store to work.

“The family also sharecropped for the Boggesses,” she said. “When we wanted to start our own company, I knew we wanted to be in Liberty and then we found this place.”

Dylan said he’s also pleased to be in the same building a relative worked in.

“It just felt cool to set up our offices here,” said Crystal, who serves as the managing director. “I think that heart topic is what makes us different. We have heart for more than just the business.”

Dylan, who is the technical director, said their faith is also important.

“We hold ourselves to that standard,” he said. “Right now, we are a young business. We are working with small to medium-sized businesses that have five to 75 employees. It can be expensive to have a full-time technical support employee, but with us, we can be there to meet those needs including help desk. It’s a win-win situation. We handle network security and IT in general. I come from that background with a school district and a couple other businesses.”

Crystal handles office management and marketing.

“She’s fantastic with people,” Dylan said. “She goes to networking events and shares our story.”

Currently, they are working with area churches, nonprofits, doctors’ and law offices.

“In the few months we have been in business, we are ready to hire our first technician, which should give me a bit more flexibility,” Dylan said. “I can work some on growing the business. In the next five to 10 years, I am hoping we can grow the employee base and be a stable business. I believe the sky is the limit.”

Crystal said the future might also hold a second branch for the company.

“We have two sons, ages 2 and 5,” she said. “I would like to leave this as part of my legacy for the boys.”

While the word conduit can have a technical element, Dylan said, he prefers the idea of a conduit being a channel to flow information through and make connections.

“That is our company slogan, ‘Your channel to success with technology,’” he said. “I want to be that IT company that explains services in a reasonable way and that the explanation is sound.”

Southeast Editor Kellie Houx can be reached at kellie.houx@mycouriertribune.com or 389-6630.

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